Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide to us. In this regard, we would like to share with you the principles that form our privacy policy.

All capitalized terms used in this Privacy Policy or in any notice given in connection with this Privacy Policy have the same meaning as in the Terms of Use unless expressly defined otherwise herein.

This Privacy Policy is based on the requirements of the European Union General Data Protection Regulation 2016/679 (“GDPR”) on the protection of individuals in relation to the processing of any information that relates to an identified or identifiable living individual (“Personal Datа”). and other GrindHouse websites (collectively, the “Website”) are operated by Onload Agency Ltd. with UIC 204231370, registered office address in Bulgaria, Sofia, Sredets District, “Georgi S. Rakovski” Street, No. 127 (referred to for the purposes of this Privacy Policy as the “Company” or “Onload”). The Company is the Personal Data controller within the meaning of the GDPR.

The Company collects personal data and uses this personal data only for the purposes of offering, providing and/or improving the Services, unless a reasonable assessment is made that this personal data shall also be processed for additional purposes. Users will be informed if the personal data is processed for additional purposes. This Privacy Policy is addressed to individuals with whom we interact, including Users, visitors to our Website, other users of our services, and individuals of corporate clients (referred to for the purposes of this Privacy Policy as “you”, “your”, or “User”).

This document (“Privacy Policy”) describes our policies and procedures, governing the collection and processing of this information, which identifies an individual User and may be used for contact with him or her (“Personal Data”, “Personal Information”).

This Privacy Policy is valid only with respect to the Service and should not apply to any third-party website or service, related to the Service recommended or referred by the Service or by customers of Onload, or to any other websites or online services, related to Onload.

Collection of Personal Data

We collect and utilize certain personal information from you, including your name, the name of the legal entity you represent and other invoicing information, email addresses, and website addresses (website addresses (URLs) submitted for reporting, together with their submission dates). This information is gathered for specific purposes, including responding to your requests, delivering messages related to the Service, enrolling you in our newsletter, and sending newsletters to the email addresses you provide us for marketing activities.

We collect the following personal information from Users of the Service:

Directly through the Website: first and last name, the name of the legal entity you represent and other invoicing information, email, website address (URLs);

We may also request additional information, but only with your explicit permission or in case this information is necessary for the performance of the Service you have requested. You are the sole owner of your personal information.

By using our Service, you expressly consent to your personal information to be collected and processed by us while you warrant their accuracy and reliability. You also represent that you have been informed about the type of personal data we collect and process, the purposes for which it will be used and your right to access, rectify or erase the personal data collected.

Use of your personal data

We use your personal data to provide you with the opportunity to access the Website, access and order the Services, process your requests and enquiries, send you our regular newsletter and/or offer you Additional Services, for promotional and marketing activities, and generally to fulfil our commitments to you and to provide you with the service you expect. You expressly consent to your personal data being provided to third parties when it is necessary for the performance of the business relationship between you and Onload. 

You have the right to refuse your personal data being used by us for commercial, advertising or marketing purposes. If you do not want your data to be used by us for commercial, advertising or marketing purposes, you must contact Onload through the designated customer service channels, clearly stating the reason for the request. We may use your information to create aggregated statistics that are anonymous and to perform based statistical analysis. Also, a necessary part of your information may be used to enforce our Terms of Use and to prevent possible harm to persons or property.

Use of cookies and other tracking technologies

We use Cookies to collect certain information from all users, including unregistered visitors to the Website who do not use the Services provided by us. Cookies provide information about the use of the Service and user data that we might use to personalize your user experience as well as track patterns of user traffic. Cookies also allow us to remind you of your previous activities and to offer similar services and events. Also, we use information collected through Cookies to develop statistical analytics about your use of the Service, such as the amount of time users spend on the Website and the pages they visit most frequently. These aggregate statistics do not include any personal information.

For a comprehensive understanding of our use of cookies, we invite you to explore the detailed insights provided in our Cookie Policy, accessible on our website. This supplementary resource furnishes more specific information concerning the utilization of cookies, ensuring transparency and clarity in our commitment to safeguarding your privacy.

Protection of personal data

We ensure the security of the data you send us with standardized electronic and managerial procedures. Where it is appropriate, we use SSL encryption to enhance the security of the transmission of sensitive data. Internally, data is stored on controlled servers with restricted access. Your information may be stored and processed in certain locations where we are located, strictly in accordance with applicable privacy laws and data protection. Inquiries and complaints related to this Privacy Policy can be sent through the designated customer service channels, clearly stating the reason for the request.

Disclosure of personal data to third parties

We will not disclose your personal data to third parties. We may disclose your personal information to third parties only with your explicit consent or where the disclosure is necessary for the performance of obligations under a business relationship between you and Onload.

In the pursuit of delivering a seamless and secure execution of payment transactions, we collaborate with Paddle, a duly registered third-party merchant, to facilitate the optimal performance of payment to the Service. Therefore, Paddle will collect information which includes your names, email address, and everything else information necessary for payment processing. No personal data, such as IBAN, card details, banking information, or other financial particulars provided by you during the process for payment of our Services, will be disclosed to, processed or collected by Onload. Paddle will process this information solely for the explicit purpose of facilitating the payment transactions associated with the Services. Your confidential information will be processed solely for the intended purpose of processing payments seamlessly through Paddle.

Exceptions are where disclosure is required by law in the public interest or for the establishment, exercise or defence of rights in a court of law, e.g. where certain information is provided to lawyers, collection agencies, customs or other government authorities, or to law enforcement authorities to address potential violations, other breaches of contract, or unlawful conduct. We may also disclose information required by court order or other laws, or to prevent possible harm to persons or property.

As noted above, we compile statistics about the use of Service from data collected through Cookies. These statistics do not contain personal information and may be published or made available to third parties.

Links to third-party websites 

The Service, as well as third-party materials that are posted on the Website, may contain links to and may allow you to visit other electronic pages (“Third Party Electronic Pages “). If you choose to visit any of these Third Party Pages by “clicking on” a link or navigating to a Third Party Page, you will be redirected to the relevant third-party page. The fact that we provide a link to an electronic page through the Service, or posting a banner or other advertisement, or offering you the opportunity to interact with, or provide personal information to a third party is not a warranty, permission, or representation of our affiliation with the said third party and should not be considered as consent to their privacy policies and practices and information security practices.

Access and correction of personal information

You have the right to access, require correction, amendment or deletion of portions of your personal data stored by us. It is not possible to request the immediate deletion of personal data in every circumstance, for example, if there is a regulatory obligation to maintain the personal data. You may also request a limitation of the processing of personal data where the processing may violate applicable regulations. 

We will retain your data for as long as necessary to provide our Services or for as long as the law requires us to. Personal data for which there is no explicit legal obligation for storage will be deleted after achieving the purposes for which the personal data was collected and processed.

Amendment to this privacy policy

Any additions or amendments to this Privacy Policy shall become effective against the User upon notification by Onload. The User has 14 days from notification to express any rejection of these changes. Failure to reject within this period implies acceptance.

You agree that all statements made by Onload in connection with the amendment of this Policy will be sent to your email address used to register for and/or order the Service or by posting in an appropriate place on the Website. Emails sent under this provision are not required to bear an electronic signature to be valid and effective against the User.

Continued use of the Services following the publication or notification of amended Privacy Policy constitutes the User’s binding acceptance of these revisions.

Effective date: 15.04.2024

Last modified: 15.04.2024