Terms of Use

The website https://grindhouseseo.com (hereinafter referred to as the “Website”) is a digital service owned and operated by Onload Agency Ltd. (referred to as “we”, “our”, “us”, “Onload”, or the “Company”), holding a Unique Identification Code (UIC) 204253608, and based at Sofia, Sredets District, “Georgi S. Rakovski” Street, No. 127.

These Terms of Use (“Terms”) aim to regulate the interaction with the Website by its visitors and users (collectively referred to as “User(s)”) and to outline the details of the services offered (the “Services”).

By using the Services on the Website, whether or not a User account is created, you (hereinafter referred to as “you”, “your”, or “User”) agree to these Terms, which form a legally binding agreement between you and Onload regarding your use of the Website and the Services. In cases where a specific site sets forth its own terms of service, these Terms will act in conjunction with, and supplement, those specific terms.

The provision of Services is governed by the following conditions:

I. Definitions

    • “Account”: this refers to a distinct profile created by a User on the Website as and when required, in accordance with the guidelines specified by the Website.
    • “Additional Services”: These refer to supplementary offerings proposed by Onload, which may be presented to the User following the delivery of an SEO report.
    • “Cookies”: These are small data packets sent from a web server to a user’s web browser. They enable the server to gather feedback from the browser for various purposes.
    • “Services”: This term encompasses the offerings provided by the Website, including the provision of an SEO report for a user’s website within 30 working days following the submission of an Order. 
    • “SEO Report”: An analytical document or digital file produced by Onload. It offers an in-depth analysis of a User-provided website’s performance concerning search engine optimization (SEO). 
    • “Order”: This term refers to a formal request made to the Website for purchasing of Services.

    II. Services

      1. Onload offers the “SEO Report Service”, which includes the delivery of a detailed  SEO report for a website specified by the User. This service guarantees a rapid turnaround, with reports delivered within 30 days following the placement of an Order. The SEO report provides a comprehensive analysis of essential aspects such as the website’s search engine rankings, effectiveness of keywords, backlink status, web traffic analysis, and adherence to current SEO best practices. It also includes recommendations for improvement. The primary goal of the SEO Report Service is to equip Users with actionable insights and valuable metrics to enhance their website’s visibility and efficiency in organic search engine results. Onload may offer multiple options for the scope and volume of the SEO report. These options, if any, will be designed to suit various levels of detail and analysis depth. Each option may have different pricing, reflecting the extent of analysis and information provided. A range of SEO report options, along with their corresponding pricing, is clearly displayed on the Website. This allows Users to choose a report that best fits their specific needs and budget.
      2. Onload may also offer additional Services, subject to a separate, mutually agreed-upon agreement between Onload and the User (“Additional Services”). These Additional Services will not be covered by these Terms and will aim to extend and augment the insights and recommendations from the initial SEO report. They may encompass, but are not limited to, more comprehensive analysis, advanced optimization strategies, ongoing SEO management, and other related digital marketing services. The nature and extent of these Additional Services will be customized to meet the specific needs and objectives identified in the initial SEO report, offering Users further opportunities to improve and optimize their website’s performance. Full details, terms, and conditions of these Additional Services, including their remuneration, will be provided to the User for their review and approval. It is important to note that the remuneration paid for the SEO report does not cover these Additional Services.
      3. Onload commits to delivering high-quality Services that meet the standards and specifications outlined in the Service description on the Website. However, Onload does not guarantee specific results or improvements in search engine rankings as a result of the SEO Report Service.
      4. The Service is acquired by the User through the submission of an Order via the Website. This process involves selecting the desired Service, completing any necessary information, and confirming the Order as per the instructions provided on the Website.
      5. The cost of our Services is determined by the specific features you select for your SEO report. Please note that we retain the right to modify both the prices and the features of our Services at any time, without prior notification. Additionally, we cannot assure the perpetual availability of any specific feature.

      III. Account

        1. An Account may be necessary to access and fully utilize specific features on our Website, although the Services might be available without creating an Account. For certain actions, like submitting an Order to purchase Services, having an Account is not obligatory, but providing specific information will be required.
        2. When creating and managing your Account (this includes through platforms and websites of our partners), it is essential that you supply and maintain accurate and complete information, including a valid email address. The responsibility for your Account and all activities conducted through it rests solely with you. This includes liability for any harm or damage incurred by us or others due to unauthorized use of your Account. Therefore, safeguarding your password is crucial. Your Account, should you have one, is not transferable; similarly, you are prohibited from using someone else’s Account. 
        3. You are strictly prohibited from sharing your Account login credentials with others. Responsibility for all activities conducted through your Account rests solely with you. In case you discover or suspect unauthorized use of your Account or any other security breach, you must inform us immediately. We may require specific information from you to verify your identity and confirm your ownership of the Account. If you reach out to us requesting access to an Account, we will only grant access upon receiving sufficient information that verifies your identity as the legitimate owner of that Account.
        4. If you opt to use accounts from social networks or other platforms for accessing our Service, the contract will be established with the individual or entity registered as the owner of the account used for this purpose. In these cases, we retain the right to access relevant data required to verify your identity on the corresponding social or other networks.
        5. Users must be a minimum of 18 years of age or a legally established entity to create an Account and/or utilize the Services. When a User opens an Account and/or purchases Services on behalf of a legal entity, they affirm and declare that they are duly authorized to represent and bind the legal entity. In the event that an Аccount is created and/or Services are requested in violation of these conditions, this may lead to termination of Account and/or seizure of the provision of Services. The act of opening an Account, whether by an individual or on behalf of a legal entity, signifies acceptance of our offer to deliver the Services. However, the initiation of each Account is contingent upon our approval. We may confirm our acceptance of your Account opening. Once access to the Services is granted, it is deemed as an acceptance of the terms, thereby providing the User, be it an individual or a legal entity, with access to the Services available on our Website.

        IV. Payment terms

          1. The User is required to pay for the Service in accordance with the rates established by Onload, as publicly disclosed on its Website. These rates are dynamic and subject to periodic updates, ensuring transparency and accuracy at the time of each transaction. Upon ordering the SEO Report Service, the User incurs a payment obligation. The fee must be paid in full prior to the commencement of the Service or as otherwise agreed in writing.
          2. Should there be a delay in payment Onload retains the discretion to withhold the delivery of the SEO report until the full payment is settled. Furthermore, late payments may incur additional charges. Users are advised to adhere to the payment requirements to avoid any inconvenience or additional costs.
          3. Periodically, Onload may introduce promotions or sales, offering select content at discounted rates for a defined duration. The price charged for any content will be the one displayed during the finalization of your purchase (at checkout). Itis important to note that pricing may vary depending on whether a User is logged into their account; some promotional offers are exclusively available to new Users or those with specific account statuses.
          4. A payment is officially acknowledged upon either the activation of the Service or through other valid confirmation mechanisms, as applicable under specific circumstances.
          5. In cases where the User does not fulfill the payment within the stipulated timeframe as outlined on the Website, the Order will automatically be considered null and void, leading to the non-activation of the Service.
          6. Payment can be made through the payment methods available on the Website. All payments must be made in the currency specified on the Website at the time of the Order. To accommodate various user preferences, Onload accepts multiple payment methods including Cards (including Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay, and Mada), PayPal, Apple Pay,   Google Pay, and other contemporary alternative payment solutions.
          7. Onload collaborates with Paddle as its non-exclusive financial transaction partner. Paddle’s role encompasses the management and support of all payment-related activities across all territories. This includes first-tier after-sales support, focusing on aspects such as invoicing, managing refund requests, payment processing, and providing initial support related to orders.
          8. For the utmost security and privacy, all card transactions are processed via Paddle’s system at the point of checkout. User payment data is securely stored on Paddle’s servers. Onload does not have direct access to, nor does it store, the User’s card or payment details at any stage of the transaction process.
          9. We reserve the right to create and issue promotional and referral codes (“Promo Codes”) at our sole discretion. These Promo Codes may be redeemed for discounts on applicable fees or for other features or benefits related to our services, as available through our Website. To redeem a Promo Code, Users must follow the specific instructions provided on our Website. Promo Codes are designed for single-use and can only be redeemed via our Website. We retain the exclusive right to modify, withdraw, or discontinue any Promo Codes at any time, without prior notice. Promo Codes are strictly non-transferable. They cannot be resold, exchanged for cash, or substituted for other forms of credit. Any such unauthorized use may lead to the invalidation of the Promo Code. The issuance and use of Promo Codes are intended to enhance your experience with our services. The use of Promo Codes is governed by our Terms and Conditions, including any additional terms we may establish concerning their use.

          V. Refund Policy for SEO Report Service:

            1. Once the SEO report has been delivered to the User, Onload considers the Service as fully rendered. Consequently, no refunds will be issued post-delivery. It is the User’s responsibility to ensure that all information provided at the time of the Order is complete and accurate to facilitate the delivery of an accurate and tailored SEO report.
            2. If the SEO report is not delivered within 30 days from the date of payment, the User is entitled to request a refund of the paid fee. This condition is in place to assure our commitment to timely delivery and User satisfaction.
            3. Refunds before the delivery of the SEO report are generally not available. However, if the User submits a cancellation request within a very short period following the Order submission, and if such a request is expressly approved by Onload, a refund may be granted. This consideration is subject to Onload’s discretion and is intended to accommodate unforeseen and immediate changes in the User’s requirements.
            4. To initiate a refund request, the User must contact Onload through the designated customer service channels, clearly stating the reason for the request. Onload will then review the request in accordance with the terms stated above and communicate the decision to the User promptly.

            VI. Addressing User Dissatisfaction with SEO Report:

              1. If a User is not satisfied with the delivered SEO report, they are encouraged to provide feedback or express their concerns to Onload. It is essential for Users to detail the specific aspects of the SEO report that did not meet their expectations or requirements.
              2. Upon receiving feedback regarding dissatisfaction, Onload will initiate a resolution process. This process may involve a review of the SEO report in question, an assessment of the User’s initial requirements, and a determination of potential gaps or areas for improvement.
              3. Depending on the outcome of the resolution process, Onload may offer one or more of the following remedial actions: (i) revision of the SEO report to better align with the User’s requirements, if deemed necessary; (ii) provision of additional insights or clarification on areas of the report; (iii) a partial or full discount on present or future Services, as deemed appropriate by Onload. In some cases, after a thorough review, Onload may conclude that the SEO report aligns with the User’s initial requirements and specifications. In such instances, Onload reserves the right to decide that no revision, additional insights, or discounts are granted.
              4. It is important to note that, as per the existing Terms, refunds are not available once the SEO report has been delivered and the Service is considered fully rendered. The resolution process is aimed at addressing User dissatisfaction through means other than a monetary refund.
              5. To initiate a resolution request due to dissatisfaction, the User must contact Onload through the designated customer service channels, clearly outlining their concerns and the reasons for dissatisfaction. Onload will promptly review all resolution requests and communicate with the User to reach an effective and satisfactory resolution. We are committed to ensuring User satisfaction and the continual improvement of our Services.

              VII. User Conduct and Service Guidelines

                1. The User is granted the right to access and use the Service in a manner consistent with good faith and its intended purpose. The User must ensure that their use of the Service does not disrupt or impede other Users’ access or functionality.
                2. The User is prohibited from employing software, scripts, programming languages, or other technologies that may interfere with or impede the Service’s functionality or other Users’ experience.
                3. Systematic extraction of information from the Website through automated means, or functionally linking the Website’s content to another website without authorization, is strictly prohibited.
                4. It is the User’s responsibility to provide and maintain the necessary equipment to access and use the Service. 
                5. We reserve the right to amend, supplement, or modify the features of the SEO report, as well as these Terms of Use, at any time without prior notice.
                6. We are not obligated to utilize specific software or software versions in providing the Services. Furthermore, Onload has no duty to maintain, modify, or add functionality to the Services and may adjust these aspects at its discretion.

                VIII. Account Suspension, Termination, and Access Restriction

                  1. We reserve the right to suspend or terminate your permission to use the Websites and Services, or ban your Account at any time, with or without notice, for any or no reason. This includes, but is not limited to: (i) Violation of these Terms, (ii) Failure to pay any fees when due, (iii) Engaging in fraudulent chargeback requests, (iv) Upon request or requirement by law enforcement or government agencies, (v) Prolonged periods of inactivity, (vi) Encountering unexpected technical issues or problems, (vii) Suspected involvement in fraudulent or illegal activities, (viii) Any other reason in our sole discretion. 
                  2. Upon such termination, we may delete your Account and prevent you from further access to the Website and use of our Services. You agree that we will have no liability to you or any third party for the suspension or termination of your Account or blocking of your access to our Website and Services.

                  IX. Privacy and Personal Data Protection

                    1. Onload is committed to safeguarding the User’s personal data, adhering to the standards set forth in the Personal Data Protection Act. We implement robust measures to ensure the security and confidentiality of your personal information.
                    2. Our comprehensive Privacy and Personal Data Protection, detailing our data protection practices, is publicly available on our website at grindhouseseo.com By accessing and using our Services, you acknowledge and consent to the terms outlined in our Privacy Policy.
                    3. By using our Services, you grant Onload the explicit right to process your personal data as described in our Privacy Policy. This includes, but is not limited to, the collection, storage, and use of your data for service provision and improvement.
                    4. You represent and warrant that you have read, understood, and agree to comply with our Privacy Policy. This is a precondition for your use of our Services.
                    5. Onload reserves the right, at any stage, to request proof of identity from the User and to verify the accuracy of any personal data provided during registration or throughout the use of our Services. This may include, but is not limited to, verification of name, contact details, and other relevant information.
                    6. Users are expected to provide accurate, up-to-date personal information and are encouraged to update their data as necessary to reflect any changes. Onload relies on the User’s cooperation to maintain the integrity and accuracy of the personal data in our records.

                    X. Limitation of Liability and Disclaimers

                      1. Onload shall not be liable for any loss, damage, or loss of profit resulting from the use of the Services. We do not guarantee that the Services, materials, and information provided will be uninterrupted or error-free.
                      2. Onload is not responsible for any damages, loss of profits, or other adverse effects resulting from the suspension, alteration, or restriction of access to the Service, including but not limited to deletion, modification, loss, unreliability, inaccuracy, or incompleteness of any messages, materials, or information.
                      3. The Services and information on the Website are provided “as is”. Onload disclaims any liability for timeliness, deletion, failure to deliver, or retention of personal settings, and for any damages or loss of profits arising from or related to the use of the Service and information, including technical problems or maintenance.
                      4. Onload shall not be liable for any results or benefits not achieved by the User during or after the completion of the Services. We are not obligated to refund any fees in the event that the User does not achieve the expected outcomes and benefits.
                      5. Onload will not be responsible for any damage to software, hardware, or other equipment, or for any loss of data arising from the use of information or resources accessed through the Website in connection with the Services.
                      6. Onload is not responsible for third-party websites, including their content and products, accessible via hyperlinks on our Website. The User assumes all risks associated with accessing and using third-party content, products, and services.
                      7. In case of disputes, a User, which is an individual, may refer to the conciliation commission of the Consumer Protection Commission as the alternative dispute resolution body, in accordance with Article 181n, paragraph 4 of the Consumer Protection Act. Disputes can be addressed through the Commission’s website at kzp.bg.

                      XI. Amendments, Governing Law, and General Provisions

                        1. The version of these Terms considered applicable and binding will be the latest version published on the Website.
                        2. Any additions or amendments to these Terms of Use shall become effective against the User upon notification by Onload. The User has 14 days from notification to express any rejection of these changes. Failure to reject within this period implies acceptance.
                        3. All communications regarding amendments to these Terms and Conditions will be sent to the email address provided by the User upon registration. Emails sent under this provision are not required to bear an electronic signature to be valid and effective against the User.
                        4. Continued use of the Services following the publication or notification of amended Terms constitutes the User’s binding acceptance of these revisions.
                        5. Matters not covered by these Terms will be governed by the laws of the Republic of Bulgaria.
                        6. Dispute Resolution: Disputes arising under these Terms shall be subject to the jurisdiction of the competent courts in Sofia, Bulgaria. 
                        7. These Terms, along with any policies or operating rules posted by us on the Website, constitute the entire agreement between the User and Onload. Our failure to exercise or enforce any right or provision shall not constitute a waiver of such right or provision.
                        8. If any part of these Terms is found to be unlawful, void, or unenforceable, that part is severable and does not affect the validity and enforceability of remaining provisions. We reserve the right to assign our rights and obligations under these Terms at any time.
                        9. The electronic format of these Terms does not affect their validity or enforceability. The lack of signatures by the parties to execute these Terms does not diminish their binding nature.
                        10. No joint venture, partnership, employment, or agency relationship is created as a result of these Terms or use of the Website.
                        11. These Terms will not be construed against us by virtue of having drafted them. The User waives any defenses based on the electronic form of these Terms and the absence of a signed agreement.

                        Effective Date: These Terms came into force for all Users on 17.05.2024. 
                        Last update: 17.05.2024.